This project explores a digital solution to support emergency services by reducing the impact of false alarms. I designed a concept for an app that enables nearby users to verify whether an automatic incident alert (such as fall detection from an Apple Watch) is real or false, thus saving critical seconds and resources during rescue operations.
The work began with research into the growing issue of false alarms reported by SOS Alarm. I mapped the problem and generated a wide range of possible solutions through divergent sketching. From there, I narrowed the scope and iterated on key functionalities such as focusing on how users could securely confirm or dismiss an alert.
Through mockups and prototypes, I tested different verification flows with potential users. Input from these sessions shaped decisions such as using a “slide” action for confirmation to avoid accidental responses.
The final prototype demonstrates a clear and reliable flow for verifying alerts, with an emphasis on speed and safety. User testing showed that the app was easy to use even under pressure, highlighting its potential to improve how emergency services handle automatic incident alerts.
View Prototype in Figma
View role-prototype in Figma
